Help Center

Find answers to your questions and get the support you need to make the most of Mature Connect.

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Getting Started

Learn how to create your account, set up your profile, and start using Mature Connect effectively.

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Content Creation

Everything you need to know about uploading videos, managing your channel, and engaging with your audience.

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Payments & Earnings

Information about monetization, payment methods, withdrawals, and managing your earnings.

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Privacy & Security

Learn about our security measures, privacy settings, and how to keep your account safe.

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Account Settings

Manage your account preferences, notification settings, and profile customization options.

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Technical Support

Troubleshooting guides for common technical issues and platform functionality problems.

Frequently Asked Questions

How do I create an account on Mature Connect?

Creating an account is simple! Click the "Register" button on our homepage, fill in your details including username, email, and password. You'll need to verify your email address and complete age verification to access all features.

After registration, you can set up your profile, create a channel if you're a content creator, or start exploring content as a viewer.

How do I upload and manage my videos?

Once you have an approved channel, go to your dashboard and click "Upload Video". You can upload videos in three ways:

Normal Upload: Upload video files directly from your device

Link Upload: Paste a video URL and our system will process it

Bulk Upload: Upload multiple videos using JSON data

You can schedule uploads, set categories, add descriptions, and choose whether to post to Telegram automatically.

How do I earn money on the platform?

There are several ways to monetize your content:

Channel Subscriptions: Users can subscribe to your channel for exclusive content

Tips and Donations: Viewers can tip you directly on your videos

Premium Content: Offer paid content for subscribers

Live Streaming: Earn from live stream donations and interactions

You can track your earnings in the dashboard and request withdrawals when you meet the minimum threshold.

What are the content guidelines and restrictions?

We maintain strict content guidelines to ensure a safe environment:

• All content must feature consenting adults (18+)

• No illegal activities or content

• Respect copyright and intellectual property

• No harassment, hate speech, or discriminatory content

• Follow community standards for respectful interaction

Violations may result in content removal or account suspension.

How do I manage my privacy and security settings?

Your privacy and security are our top priorities:

• Use strong, unique passwords and enable two-factor authentication

• Control who can see your content with privacy settings

• Block or report users who violate community guidelines

• Manage your personal information visibility in account settings

• Use our secure payment system for all transactions

Never share your login credentials with anyone.

How do I contact customer support?

We offer multiple ways to get support:

Email Support: Send detailed inquiries to support@matureconnect.com

Live Chat: Available 24/7 for immediate assistance

Help Tickets: Submit support tickets through your dashboard

Community Forum: Get help from other users and moderators

For urgent issues, use live chat. For detailed problems, email support works best.

What payment methods do you accept?

We accept various payment methods for your convenience:

Credit/Debit Cards: Visa, MasterCard, American Express

Digital Wallets: PayPal, Apple Pay, Google Pay

Cryptocurrency: Bitcoin, Ethereum, and other major cryptocurrencies

Bank Transfers: Direct bank transfers for larger amounts

All payments are processed securely with industry-standard encryption.

How do I delete my account?

If you need to delete your account:

1. Go to Account Settings in your dashboard

2. Scroll to the bottom and click "Delete Account"

3. Confirm your decision and provide a reason (optional)

4. Your account will be deactivated immediately

Note: Account deletion is permanent and cannot be undone. All your content, earnings, and data will be permanently removed after 30 days.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you 24/7.

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Live Chat

Get instant help from our support team

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Email Support

support@matureconnect.com

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Mobile App

Access help directly from our mobile app

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Community Forum

Connect with other users and get community support